Read the full service terms and conditions for Rubbish Clearance Fulham, covering bookings, payments, cancellations, liability, and UK waste regulations for rubbish removal services.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Fulham provides rubbish clearance, waste collection and related services. By making a booking, accepting a quotation, or allowing our team to start work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who requests and uses our rubbish clearance and waste removal services.
Company, we, us, our means Rubbish Clearance Fulham, the provider of the services described in these terms.
Services means any rubbish clearance, waste collection, removal, loading, transportation, recycling or disposal work carried out by us.
Waste means any items, materials, goods, refuse or rubbish that the Customer asks us to remove, including household waste, garden waste, commercial waste, bulky items and general junk, but excluding any items classified as hazardous waste unless expressly agreed in writing.
Site means the premises, property or location from which we have been requested to remove waste.
2.1 We provide rubbish clearance and waste collection services, including the loading, removal and lawful disposal or recycling of waste from domestic and commercial premises.
2.2 Our services are usually provided on a one-off or ad hoc basis, but may also be arranged as recurring collections by agreement.
2.3 Our services do not include cleaning of areas after waste removal beyond light sweeping or tidying where reasonably practical. We do not undertake deep cleaning, building work, plumbing, electrical work or other specialist services unless agreed separately.
2.4 We reserve the right to refuse to remove any waste that we reasonably believe to be hazardous, illegal, incorrectly described, too heavy or unsafe to handle, or beyond the scope of the quoted service.
3.1 Bookings for rubbish clearance and waste removal can be made by telephone, email or via any booking tools we make available.
3.2 When you make a booking, you must provide accurate information about:
a. The type and approximate amount of waste to be collected.
b. Access conditions at the Site, including any restrictions, stairs, parking, or time limits.
c. Any items which may be unusually heavy, bulky or difficult to move.
d. Any known risks, such as sharp objects, contamination or potential hazards.
3.3 Any quotation given prior to our arrival is based on the information you provide. If, when we attend, the volume or nature of the waste differs from that described, or access is more difficult than indicated, we may amend the quotation and, where necessary, charge additional fees or decline the work.
3.4 A booking is only considered confirmed once we have acknowledged it and agreed a date and approximate time window for attendance. Time slots are estimates and not guaranteed arrival times.
3.5 You are responsible for ensuring that an authorised person is present at the Site at the agreed time to grant access, confirm the waste to be removed and agree any revised charges, if applicable.
4.1 You must ensure that we have safe and reasonable access to the Site and the waste to be removed. This includes providing relevant entry information, making sure driveways or pathways are clear and that any gates or doors are unlocked or attended.
4.2 You are responsible for arranging any necessary parking permissions or permits. Any parking fees, fines or penalties incurred as a direct result of insufficient parking arrangements or incorrect information may be charged to you.
4.3 You must ensure that the waste is clearly identified and that you have the legal right to dispose of the items. We are not responsible for removing any items that you did not intend to dispose of.
4.4 Our team will exercise reasonable care when working on your property. However, it is your responsibility to protect floors, walls and surroundings where necessary, and to move any fragile or valuable items that could be at risk during the clearance.
5.1 Quotations are usually based on the estimated volume and nature of the waste and the labour required. Prices may be expressed as a fixed fee, a price per load volume, or as a combination of labour and disposal charges.
5.2 All quotations are given in good faith but are subject to revision on site if the information provided at the time of booking was incomplete or inaccurate, or if other circumstances materially change the cost of providing the service.
5.3 Unless clearly stated otherwise, quoted prices exclude any additional charges such as congestion charges, parking costs, or extra labour for difficult access, which may be added where applicable.
5.4 Quotations are valid for a limited period from the date of issue. We reserve the right to amend our rates at any time before a booking is confirmed.
6.1 Payment is due on completion of the service, unless alternative arrangements have been agreed in advance in writing.
6.2 We accept payment by cash, card or other payment methods we may make available. For business customers with an account, invoices are payable within the agreed terms, typically within 7 or 30 days of the invoice date.
6.3 Ownership of the waste transfers to us only once the waste is loaded onto our vehicle and payment has been received or credit terms have been agreed.
6.4 If payment is not received on time, we reserve the right to charge interest on the overdue amount at the applicable statutory rate until payment is made in full, and to recover any reasonable costs of collection, including legal fees.
6.5 We may decline to remove further waste or to provide any additional services while any unpaid invoices remain outstanding.
7.1 You may cancel or reschedule a booking by giving us reasonable notice before the agreed attendance time. For standard bookings, we request at least 24 hours notice.
7.2 If you cancel or reschedule with less than 24 hours notice, we may charge a late cancellation fee to cover our administration and scheduling costs, particularly where a vehicle and team have already been allocated.
7.3 If, upon arrival, we are unable to gain access to the Site, or if the work cannot proceed for reasons within your control, we may treat this as a late cancellation and charge an attendance fee.
7.4 Our team will wait for a reasonable period if access is temporarily unavailable, subject to scheduling and at our discretion. Waiting time may be charged at our standard hourly or part-hourly rates.
8.1 We operate in accordance with applicable UK waste regulations and duty of care requirements. All waste we collect is transported and disposed of or recycled at authorised facilities in compliance with relevant legislation.
8.2 We do not normally accept hazardous or specialist waste, including but not limited to asbestos, clinical waste, chemicals, solvents, oils, gas cylinders, explosives, or radioactive materials. If you require removal of such items, you must inform us in advance and we may refer you to a specialist contractor.
8.3 By using our services, you confirm that the waste presented for collection is not hazardous and does not require special handling, unless we have agreed in writing to handle such items.
8.4 We may issue a waste transfer note or similar documentation where required. You must retain any documentation provided for your records, particularly for commercial or business waste.
8.5 We reserve the right to refuse to collect any waste that we suspect has been illegally dumped, fly-tipped or is otherwise connected with unlawful activity.
9.1 You warrant and represent that:
a. You are the owner of the waste or are authorised by the owner to arrange its removal.
b. The waste is not hazardous or illegal to handle and remove, unless we have expressly agreed to handle it.
c. The information you provide about the waste and the Site is accurate and complete.
9.2 You agree to indemnify us in full for any losses, damages, costs or claims we suffer as a result of a breach of the above warranties, including any costs associated with dealing with hazardous or prohibited waste that was not disclosed.
10.1 We will exercise reasonable skill and care in providing the services. However, our liability to you is limited as set out below.
10.2 We shall not be liable for any indirect, consequential or economic loss, including loss of profit, revenue, business, or opportunity, arising out of or in connection with the services.
10.3 Our total liability for any loss or damage arising from our services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by you for the specific booking in relation to which the claim arises.
10.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
10.5 You are responsible for ensuring that any items not intended for disposal are clearly separated from waste. We shall not be liable for loss or damage to items that were reasonably presented as waste or were not clearly identified as items to be retained.
10.6 We are not liable for delays or failure to perform our obligations where such delays or failure are due to events beyond our reasonable control, including severe weather, traffic disruptions, accidents, strikes, or other force majeure events.
11.1 Our team will take reasonable care when removing waste from your premises. However, rubbish clearance and removal work can sometimes involve moving bulky or heavy items through confined spaces.
11.2 Minor scuffs, marks or cosmetic damage may be unavoidable in some circumstances, especially where access is restricted. We are not liable for such minor damage where we have acted with reasonable care and skill.
11.3 Any claims for significant damage to property must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the services, providing supporting details and evidence.
12.1 If you are dissatisfied with any aspect of our service, you should contact us promptly so that we have an opportunity to put matters right.
12.2 We will investigate any complaint and aim to respond within a reasonable timescale. We may request additional information or evidence to assist with our investigation.
12.3 If a dispute arises which cannot be resolved between us, both parties agree to attempt to resolve it through informal discussions before considering formal legal action.
13.1 We may collect and process personal information about you in connection with providing our services, such as your name, contact details, address, and payment information.
13.2 We will handle your personal information in accordance with applicable data protection laws and only use it for legitimate business purposes, such as managing your bookings, processing payments and improving our services.
13.3 We will not sell your personal data to third parties. We may share it with trusted partners only where necessary to facilitate the services or to comply with legal obligations.
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing, or legal requirements.
14.2 The version of the Terms and Conditions in force at the time you make a booking will apply to that specific booking, unless a change is required by law or is agreed with you in writing.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Rubbish Clearance Fulham.
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the services.
16.4 These Terms and Conditions constitute the entire agreement between you and Rubbish Clearance Fulham in relation to the provision of rubbish clearance and waste collection services and supersede any prior discussions or understandings.
Fulham, a picturesque district nestled within the London Borough of Hammersmith and Fulham,...
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