This Privacy Policy explains how Rubbish Clearance Fulham collects, uses, stores, and protects personal data relating to our rubbish removal and associated services. It applies to all Rubbish Clearance Fulham customers and prospective customers within our service area, as well as visitors who contact us about our services by phone, email, online forms, or other communication channels.
Rubbish Clearance Fulham is committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. We only collect and process personal data where we have a clear lawful basis and a legitimate business reason to do so.
The data controller responsible for your personal data is Rubbish Clearance Fulham. This means we decide how and why your personal data is processed. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our usual customer communication channels.
We may collect and process the following categories of personal data when you use our services or contact us:
Contact details: name, address, telephone number, email address, and any other contact information you choose to provide.
Service information: details about the property where rubbish is to be collected, access instructions, service preferences, and information about the type and quantity of waste to be removed.
Booking and transaction data: dates and times of bookings, records of services provided, payment status, invoices, receipts, and related financial information such as partial card details that appear on payment confirmations. We do not store full payment card data if payment is processed by a third-party provider.
Communication data: records of emails, telephone calls, text messages, and any other correspondence between you and us, including any complaints, queries, or feedback.
Website and technical data: if you visit our website or use an online form, we may collect technical information such as IP address, browser type, device information, and basic usage data, for example which pages are visited and for how long. We use this information to maintain and improve our website and services.
Optional marketing data: your preferences about receiving marketing communications from us and records of your consent where applicable.
We collect personal data directly from you when you contact us by phone, email, online forms, or social media, when you request a quote, make a booking, or otherwise use our services. We may also receive personal data from third parties where necessary to perform our contract with you, for example from online booking platforms or payment processors you choose to use.
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: We process your contact details, service information, and booking data when it is necessary to provide our rubbish clearance services, respond to your requests, prepare quotations, and manage your bookings.
Legal obligation: We may process certain data to comply with legal requirements, such as keeping accounting records, tax records, and waste transfer documentation required by environmental and waste regulations.
Legitimate interests: We process personal data for our legitimate business interests, provided that your rights and freedoms do not override those interests. This includes improving our services, managing our relationship with you, preventing fraud, and ensuring the security of our operations and website.
Consent: Where required by law, we rely on your consent to send you marketing communications by electronic means or to use certain optional cookies or analytics tools. You can withdraw your consent at any time by contacting us or using any unsubscribe option provided in the communication.
We use your personal data for the following purposes:
To provide and manage our rubbish clearance services, including confirming bookings, organising collections, and issuing invoices and receipts.
To respond to your enquiries, provide quotes, and handle requests for information about our services.
To manage our relationship with you as a customer, including client care, handling feedback, and dealing with any complaints.
To manage payments, process refunds when necessary, and maintain accurate financial records.
To comply with legal, regulatory, and environmental obligations relating to waste collection and disposal.
To improve our services, train staff, maintain quality standards, and enhance the safety and efficiency of our operations.
To send you non-intrusive service-related information, such as changes to our terms or service updates. With your consent, we may also send marketing information about services that we believe may be of interest to you.
We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our business and the performance of our services. These third parties act as data processors or independent controllers, depending on their role.
Examples of third parties who may process your data include:
Payment processors and banks that handle payments and refunds.
IT and hosting providers that support our website, email, and business systems.
Professional advisers such as accountants or legal advisers where necessary for compliance or to protect our rights.
Waste transfer and disposal facilities where legal documentation must record the origin of waste.
Regulators, public authorities, or law enforcement agencies where required by law or to protect our rights or the rights of others.
Where we use data processors, we ensure there are appropriate contracts in place requiring them to keep your data secure, use it only in accordance with our instructions, and comply with applicable data protection laws.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a standard period in line with legal and tax requirements. Waste transfer notes and related environmental documentation may need to be kept for specific statutory periods. Communication records may be kept as long as reasonably required to deal with ongoing queries, manage our relationship with you, and improve our services.
When personal data is no longer needed, we take reasonable steps to securely delete or anonymise it.
Our core operations are based in the United Kingdom. If any of our service providers transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data in accordance with data protection laws.
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include restricted access to personal data, secure storage, and staff training on data protection responsibilities.
Under the UK GDPR, you have the following rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You can request confirmation of whether we hold personal data about you and ask for a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data.
Right to restrict processing: You can ask us to limit how we use your data in specific situations.
Right to data portability: You can request that we provide your personal data in a structured, commonly used, machine-readable format, where the processing is based on consent or contract and carried out by automated means.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you believe your rights and interests outweigh our reasons. You also have an absolute right to object to direct marketing.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using our standard customer contact details. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner s Office or another data protection authority if you are located outside the UK.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any material changes will be communicated via our usual customer channels, and the updated version will apply from the date it is issued.
This Privacy Policy applies to all Rubbish Clearance Fulham customers and service users within our operating area and remains in effect until replaced or updated.
GDPR-compliant privacy policy for Rubbish Clearance Fulham customers in the local service area, explaining what data we collect, why we collect it, how long we keep it, who processes it, and your data protection rights.
Get a quote
Fulham, one of London's most charming and vibrant neighborhoods, has long been a popular...
In today's throw-away society, it is easy to mindlessly toss out items that we no longer need or...
Fulham, located in the London Borough of Hammersmith and Fulham, is a highly-sought-after area in...
Fulham, located in the southwest part of London, is one of the most attractive areas for property...
When it comes to vibrant nightlife and unforgettable parties, few places can compete with Fulham,...
Fulham, a picturesque district nestled within the London Borough of Hammersmith and Fulham,...
(70)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
